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FREQUENTLY ASKED QUESTIONS
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A1. The system-generated password is case sensitive, so please
ensure that your Caps Lock is off and that you are correctly entering upper and
lower case letters and characters. As a registered user of Mortgage Mistakes, logon
is from the link on the top right of the registration window, or directly from http://www.mortgagemistakes.com.au/MemberLogin.aspx
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Q. The program asks me for some high level account information.
Why do you want to know the name of my lender and accounts; and the account numbers?
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A. If you find calculation errors, the letter template built into
the program uses your account information to automatically print off a letter to
send to your lender to claim a refund.
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We respect your privacy and understand you may not wish to enter this information.
In this respect, you are able to enter dummy account details. If you wish to make
a claim from your lender, you can write your own letter instead of using the letter
templates that are built into the program for your convenience.
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OTHER QUERIES
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For assistance on all matters to do with Mortgage Mistakes, please send your email
to: -
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